Metservice — Mobile app to manage the technical assistance of machines and equipment


iOS, Android


UI/UX Design, Front-End

metservice schermate mobile
Our client

Sistema srl is a retail management and integrated services software for national and international partners

​​What they asked us

Development of an iOS and Android mobile app to manage maintenance activities in different sectors: industrial apparatus and machines, electromedical equipment, etc.

Offline support, which allows technicians to work even without  connectivity, and an intuitive UI/UX were fundamental elements for the customer

Metservice mobile mockup
What we did

In order to quickly distinguish the area in which the technician is operating, we have thought of using the brand colors to highlight the main categories

The navigation menu contains manual data synchronization as well as links to the pages that, once closed, won't disturb users: in this manner, the navigation will be clear and well-targeted.

— The application was developed through Expo, an open-source operating system which allows you to speed up the development of react native applications.

— We have used Redux to manage application status and we have also integrated Redux Persist to permit offline use, implementing a custom solution for a file storing system for the purpose of bypassing current android limitations which provides a maximum of 6MB of storage.

Furthemore, each time the technician tries to close a technical intervention ticket, an attempt to send to the server will take place, and if that fails, the technical intervention ticket will be saved locally as closed but not synchronized; it will be sent again to the server at the earliest opportunity.

— The application uses a barcode scanner which allows the technician to simply add the serial numbers of the units he has worked on.

— Finally, we have integrated Sentry to monitor errors and application performance so that we can improve them constantly

Tools and technologies used

These are some of the tools and technologies we are madly in love with, which were used to create this product

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